Anything we’ve asked for, viaPeople has been able to do. They’ve been my life savers. At the time I got to know viaPeople, we were conducting our performance reviews at year end and we were well aware that we needed to catch up with the times. viaPeople came in and created a multi-rater performance appraisal process that covered the spectrum of staff, associate and executive reviews. It included an online element and database so I can manage the entire process out of my office.
I have a very good relationship with the team at viaPeople. My partners like consistency. They want the same coaches every year. viaPeople knows my team. And that’s important. Just this year, when we conducted our reviews, viaPeople created a form so all the information is essentially in one report. I didn’t ask them to do that. They just did it of their own initiative. They’re very responsive that way. They’re even flexible with costs and they really do make my life easier.